Independent claims admin
Your claim is administered by Motor X Cover, separate from the forecourt sales desk. We sit between you, the dealer, and (where relevant) the warranty provider, and keep a written record.
For buyers
Why buy a car from a dealer with Motor X Cover support?
Some dealers use Motor X Cover for warranty claims administration. That means there is a clear, written process if something goes wrong under the dealer’s warranty — handled by email, not a phone queue.
What Motor X Cover is (and is not)
Motor X Cover is warranty support. We handle claims admin on the dealer’s warranty, so the process is less hassle to follow.
We do not:
- sell, provide, or underwrite warranties
- pay for repairs or claim outcomes
- decide claims — the dealer or provider decides
Benefits for buyers
A clear process
From first email through diagnosis to a written outcome, the steps are the same for everyone. See How the claims process works and How to claim.
Claim tracking — customer portal coming
A customer portal for tracking claims is coming. No launch date is set yet. Until then, every update stays on the email thread with warranty@motorxcover.co.uk.
Less hassle
We explain the steps and keep the written record, so you and the dealer can see where the claim stands. On a paid-provider warranty, you or the dealer deal with the provider. The dealer or provider still makes the decision.
Email only, on purpose
Contact: warranty@motorxcover.co.uk. There is no phone line. Every claim and decision is in writing so you always have a record.
What to do if you have a problem
- 1
Stop if it is unsafe
Stop driving if it is unsafe.
- 2
Find your documents
Find your warranty documents.
- 3
Email the claim
Email warranty@motorxcover.co.uk with the details on our How to claim page.
- 4
Wait for written approval
Do not authorise repair work until you have written approval on the claim.
Claims email: warranty@motorxcover.co.uk