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Motor X Cover

Motor X Cover

Terms

Motor X Cover website terms. Last updated: 3 November 2026.

1. Who we are

Motor X Cover is a trading name of Motor X Ltd, company number 16618093, registered office 78a Upper Aughton Road, Southport, England, PR8 5NJ. ICO registration ZC280666.

Motor X Cover is a warranty support service. It handles claims administration; it does not provide or underwrite warranties and never pays claims. Warranty provided by the selling dealer.

Contact: warranty@motorxcover.co.uk (email only; we have no phone line).

The dealer that sold the vehicle provides the warranty and pays for approved repairs. We administer the warranty on the dealer's behalf: we receive and assess claims, authorise diagnostics and repairs, and tell the dealer to pay the repairer. We do not pay claims and we never hold repair money.

2. For dealers: service terms in summary

  • Fees: Cover is sold as dealer top-up credits, invoiced and paid by bank transfer. A single warranty top-up is 3 months for £10 or 6 months for £15, or 60 months for £99, 120 months for £179, and 180 months for £249. Buy as many as you like. Unused months roll over and expire 12 months after that top-up's purchase date. The oldest months are used first. A warranty is registered only when the balance covers its full length. Warranties must be at least 3 months long. First 10 dealers: £79 for the 60-month pack, locked for 12 months. No VAT is charged, as Motor X Ltd is not VAT registered. Buyers pay nothing. Fees are flat and never linked to claims. We give 30 days' notice of list-price changes.
  • Invoicing and payment: we invoice when you buy a top-up. Payment is by bank transfer. The invoice and the receipt say prepaid months purchased. Payment is due within 14 days of the invoice date. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
  • Overdue invoices: if an invoice is overdue, we may pause new warranty registrations until it is paid.
  • Your responsibilities: you fund all authorised work under your warranty terms, pay repairers directly, supply accurate sale data, and remain fully liable to your buyers under the Consumer Rights Act 2015.
  • Agreement: these points are a summary only. The full dealer agreement is signed at onboarding and governs our service.

3. For buyers

  • Your warranty terms are set by your dealer and given to you when you buy the vehicle. The warranty is free to you.
  • Claims are by email only to warranty@motorxcover.co.uk. No work may start before we authorise it. Please don't go to the repairer directly. We acknowledge new claims within 20 minutes during working hours (Monday to Saturday, 8am to 6pm UK time); claims sent outside those hours are acknowledged within 20 minutes of the next working day opening, and aim to decide within 2 working days of having all the information we need.
  • How a claim works:
    1. If you notice a fault, stop driving if it could cause more damage, and email us within the reporting period in your warranty terms. Include your name, contact details, registration, postcode, current mileage, warranty reference and the symptoms.
    2. We check your warranty and, if eligible, authorise diagnostics and book the repairer.
    3. The repairer reports the fault and an estimate to us.
    4. We decide on the dealer's behalf. A person reviews every decision. Approvals state the authorised amount and anything you must pay; declines give reasons.
    5. The repairer carries out only the authorised work, and the dealer pays the repairer directly. You pay only any excess set out in your warranty terms, and any work you agreed to pay for.
  • Strip-down: strip-down beyond the authorised diagnostic time needs separate authorisation and your written agreement first. If the claim is approved, the authorised work goes ahead under your warranty terms. If the claim is declined, you pay the repairer for the extra strip-down.
  • Your legal rights: your rights under the Consumer Rights Act 2015 against the dealer are unaffected. You can use them whether or not you claim under the warranty.
  • Complaints: email warranty@motorxcover.co.uk. We aim to acknowledge within 5 working days and respond within 14 days. If you remain unhappy, you can use the dealer's complaints process, or contact the Citizens Advice consumer helpline on 0808 223 1133.

4. Using this website

  • This website gives general information about our service. Your warranty terms, or for dealers the dealer agreement, take priority over anything here.
  • Please only submit accurate information through our forms, and don't misuse the site.
  • Liability: we are not liable for loss caused by relying on general website information, or for indirect loss. Nothing in these terms limits liability that the law does not allow us to limit, including for death or personal injury caused by negligence, or fraud, and nothing affects your statutory rights.
  • Privacy: see our privacy notice.
  • Law: these terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.