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Motor X Cover

Motor X Cover

How to make a claim

Start a claim on the form. Contact stays by email at warranty@motorxcover.co.uk. There is no telephone line.

Start a claim
  1. 1

    Stop and check

    If a fault appears, stop driving if it is unsafe and find your warranty documents.

  2. 2

    Start a claim

    Use the claim form with your warranty number or registration, your name, and your email. You can also email warranty@motorxcover.co.uk. Open the claim form.

  3. 3

    Diagnosis

    Your repairer diagnoses the fault and sends the findings and an estimate. We may ask for more information by email.

  4. 4

    With the dealer

    We handle the admin between you and the selling dealer or repairer, and we keep a written record. The selling dealer decides the claim. Motor X Cover does not decide it and does not pay it.

  5. 5

    Repair

    Any repair follows your own warranty documents. Keep every invoice and email.

What to include

The form asks for the warranty number or registration, your name, your email, and the fault. You can also email us. Use the subject line "Warranty claim – [vehicle registration]".

  • Your warranty number (if you have it)
  • Vehicle registration and current mileage
  • Your full name and the selling dealer's name
  • The date the fault started and what happened
  • Your repairer's name and their diagnosis or estimate
  • Photos and your service history, if available

Important

Motor X Cover handles the admin between you and the selling dealer or repairer. We do not pay or decide the claim. What is covered is in your own warranty documents. Check them, or ask by email.

For what happens after you send a claim, see How the claims process works.