Motor X Cover
How the claims process works
Motor X Cover is warranty support. We handle claims admin and keep a written record, so a claim is less hassle to follow. We do not sell warranties and we do not pay claims. Dealers keep the decisions. The claims address is warranty@motorxcover.co.uk.
- 1
Stop and gather documents
If a fault appears, stop driving if it is unsafe. Find the warranty documents the dealer supplied. Do not authorise repair work before the claim is approved in writing.
- 2
Email the claim
The buyer emails warranty@motorxcover.co.uk. A complete email should include:
- Warranty number (if available)
- Vehicle registration and current mileage
- Buyer’s full name and the selling dealer’s name
- When the fault started and what happened
- Repairer’s name and diagnosis or estimate
- Photos and service history, if available
- 3
We open the admin file
We match the claim to the registered warranty, check the basics against the warranty documents, and reply in writing. We may ask for more information before anything can move on.
- 4
Diagnosis
The repairer diagnoses the fault and sends findings and an estimate. Diagnosis may be needed before any repair decision. We share updates with the buyer and the dealer by email.
- 5
Assessment
We assess the claim against the warranty terms and keep the written record. On a paid-provider warranty, the buyer or the dealer deals with the provider. We explain the steps so the claim is easier to follow.
- 6
Decision
The outcome is confirmed in writing to the buyer and the repairer (and the dealer). The dealer keeps the decisions under their warranty terms. Motor X Cover administers the process; we do not pay the repair.
- 7
Repair (if approved)
Approved work can go ahead under the warranty terms. Keep every invoice and email. Nothing should start before written approval.
Roles at a glance
| Who | Role |
|---|---|
| Buyer | Emails the claim; does not authorise repairs early; keeps records |
| Dealer | Sets warranty terms; remains responsible under those terms; keeps decisions |
| Motor X Cover | Claims admin; written record; explains the steps on a paid-provider warranty |
| Repairer | Diagnosis and estimate; carries out approved work only |
Email only, on purpose
There is no phone line. Every claim and decision stays in writing so everyone has the same record.
Contact: warranty@motorxcover.co.uk
Buyers start at the How to claim page. Dealers can read the Dealer FAQs.