Motor X Cover
Frequently asked questions
General answers. Your own warranty documents always take priority.
How do I make a claim?
Start a claim from our How to claim page. Contact stays by email at warranty@motorxcover.co.uk.
Can I phone you?
No. Motor X Cover does not have a phone line. Every claim is handled by email so there is a clear written record.
What does my warranty cover?
That depends on your warranty. Your warranty documents set out what is covered, plus any limits and exclusions. If anything is unclear, email us and include your warranty number.
Can my garage start the repair straight away?
Diagnosis may be needed, but please don't authorise repair work until your claim has been approved in writing.
How long does a decision take?
It depends on the claim and on how quickly we get the information we need. Sending a complete claim email first time helps.
I bought my car from a dealer. Who do I contact?
For a warranty claim administered by Motor X Cover, email us directly. For anything else about the sale, contact your selling dealer.
How do you use my information?
See our Privacy notice.