Dealer FAQs

We administer used-car warranty claims for dealers and their buyers. We handle the paperwork and keep a written record for both sides. On a paid-provider warranty, you or your buyer deal with the provider, and we explain the steps.

We do not sell warranties. We do not pay for repairs or claim outcomes. We do not underwrite warranties. The selling dealer remains responsible under their own warranty terms, and the buyer’s statutory rights are separate.

You do, as the dealer, under the warranty terms you gave the buyer. We administer the process and keep the record — we do not replace your decision-making.

No. Everything is by email to warranty@motorxcover.co.uk so there is a clear written record.

They email warranty@motorxcover.co.uk with the details on our How to claim page. Please tell buyers not to authorise repair work until they have written approval on the claim.

Register the warranty with us after the sale (see Register a warranty). Keep your warranty documents clear so buyers and repairers know what is covered.

We work with the arrangements you already use. Where a third-party provider is involved, you or your buyer deal with that provider. We explain the steps and keep the written record.

Use the dealer sign-up form on this site. We reply by email.

See How the claims process works and the buyer How to claim page.