For dealers
Why email-only claims help dealers and buyers
Motor X Cover has no phone line on purpose. Every claim goes to warranty@motorxcover.co.uk.
Why that helps
- One record — everyone sees the same emails: fault details, diagnosis, estimates, and outcomes.
- Fewer mixed messages — forecourt conversations are useful, but decisions and approvals need to be in writing.
- Easier handovers — if a colleague picks up the claim, the thread is there.
- A record you can hand over — diagnosis, estimates, and outcomes stay on the thread for you and the buyer.
What to tell buyers
- Email warranty@motorxcover.co.uk
- Use the checklist on How to claim
- Do not authorise repairs until they have written approval
The written thread is what keeps the claim easy to follow, for you and for the buyer.
Motor X Cover does not sell warranties and does not pay claims. The dealer or provider decides.